"Conventional property owners dipping their toe into serviced office solutions"
"Conversion of viewings to clients moving in takes longer"
"Existing clients shopping round for better deals on the up"
"Differentiation has never been more crucial"
"New profit centres need to be found during economic crisis"

These are some of the views shared by flexible managed space operators at the bca Summits in May.

So how are you going to tackle the economic tide of change?
We’d like to help.  Training can make the difference to your business:  making it relate to the issues of today
run by real business people
using up to the minute course material
designed by those who are specialist in their field

Training enables, motivates and empowers people. It is an investment in your business both in time and money. Like any investment, we understand that it is important to minimise any risk therefore the choices you make with regards to training providers, courses and support, is critical to the return on your investment.

What Experience do we have?

The training we have conducted for bca members has ranged from short seminars to year long programmes. The areas we have trained in cover Customer Service, Telephone Sales, Face to Face sales, Receptionist training, Management training and Induction courses. We have developed bespoke courses which have been delivered along side internal trainers and technical training that has been developed by the Flexible Managed Space location. Some of the members that have worked with us are:

• Evans Easyspace   
• Prospect House   
• IMEX Spaces
• City Executive Centres
• Need Space
• Saturn Facilities
• Anvic Developments

Training to make a difference for you

The real benefit to you working with us as your training provider is that we will work with you before the training to ensure that the courses are bespoke to your needs and after the training by providing a mentoring service to both you and your team to ensure that the training is transferred back in the workspace location. All training courses offer delegate certificates, personal action plans and management support plans.

Courses that can give you the competitive edge 

Welcome to the industry –
INDUCTION PROGRAMME 
Duration: ½  DAY PROGRAMME
The Induction Programme is designed to give your staff the confidence and ability to provide a knowledgeable and outstanding service through a better understanding of the flexible managed workspace. 

At your service
PREMIER CUSTOMER CARE
Duration: ½ day workshop, 1 or 2 DAY courses,  6 month coaching programme
As a provider of flexible managed space your centre attracts clients who want to create a professional and efficient image. The service provided by centre staff is crucial to meeting the high expectations of your customer. This course includes understanding behaviours that help and those that hinder dealings with customers and aspects of team work and ownership needed to deliver quality service. 

Licensed to thrill –
TELEPHONE COMMUNICATION SKILLS
Duration: 1 DAY PROGRAMME
For clients your receptionist is an integral part of their business and the impressions made over the telephone greatly influence the level of trust between clients and their customers. This course is designed for those both new and experienced in the role of Business Centre Receptionist to enhance and ensure their skills are to an executive receptionist standard.

The ultimate sales training programme for successful viewings
GOING LIVE
Duration: 1 or 2 DAY PROGRAMMES
The sales presentation process is much more than a tour of the building and starts well before the viewing even takes place. For delegates the challenge will be to prepare and handle a viewing and prepare a 3 minute presentation on how they will improve their own impact and influence using specially designed techniques. 

FINANCE FOR NON-FINANCIAL MANAGERS 
Duration: 1 DAY PROGRAMME
Designed for managers who have a financial responsibility for their profit centre and wish to improve their understanding of this area. Ideal as an outsourced part of any internal induction training programme.

My Perfect employee –
INTERVIEWING SKILLS 
Duration: 1DAY PROGRAMME
Using the principles of the laws of attraction – this course is designed to help you visualise and strategically plan your way to attracting the right people to interview, understanding employment legislation and guidelines to help you employ the perfect employee.

Coming soon ….. 
Bring your own lunch…
Lunchtime sessions on how to use creative thinking to develop new revenue streams

Put the kettle on… 
Afternoon webinars to support action learning.

If you would like to be kept informed as to when these two new initiatives will go live fill out your details below:

FREE TO BCA MEMBERS 
Downloadable resources
Learning styles booklet – Ideal for managing teams and developing skills
S.W.O.T – analysis tool for busy managers making the most of opportunities.
Click Here