Business Centre Association

The Business Centre Association is, as part of its remit, dedicated to ensuring that the standards of service provided by the industry are second to none. To this end, the association provides, through Grosvenor Training Services, a comprehensive range of training programmes to support its members.

These training courses can be customised to suit individual member needs or where these is sufficient interest run as public courses.

The most popular subject areas are:

• Business Centre Induction Course
• Customer Service Skills
• Telephone Communication Skills
• Selling Skills
• Centre Manger Development
• Finance for Non Financial Managers
• Interviewing Skills
• Time Management

Further courses can be developed to specific needs.