BVRLA
The British Vehicle Rental and Leasing Association (BVRLA) has always been enthusiastic about providing training for its members. It decided that, given the resources required to make a credible offering to its members, it would outsource the training, marketing, management and delivery to a training specialist. Grosvenor Training Services was selected as the outsource organisation.
Initially the training programmes were limited to public short courses in a small range of topics. The needs of the industry have expanded hugely and the training has now developed into a full range of courses provided on both a customised and public programme basis.
BVRLA Courses
COMMERCIAL VEHICLE OPERATIONS
CUSTOMER CARE & TELEPHONE TECHNIQUES
CUSTOMER CARE ESSENTIALS
DAILY RENTAL - BRANCH MANAGEMENT
INTRODUCTION TO DAILY RENTAL
INTRODUCTION TO THE FLEET VEHICLE INDUSTRY
MOTOR FINANCE FOR SALES & ADMINISTRATIVE EXECUTIVES
NEGOTIATING & INFLUENCING SKILLS
RENTAL OPERATIONS BEST PRACTICE AND LEGAL UPDATE
SELLING CONTRACT HIRE
SELLING ON THE TELEPHONE
Testimonial
"Grosvenor Training Services was given responsibility to administer our in house training programme in 1995 and we have seen a remarkable turn around in course attendances. Grosvenor handles all of our course administration from mailshot to booking facilities and instructors to billing and collecting course fees. They have taken all the 'hassle' away from us which allows us to concentrate on courses, content and quality. Grosvenor are very professional, efficient and effective; long may the relationship continue."
Development Manager
BVRLA
Get in touch
To find out how Grosvenor Training can help your business please call +44 (0)1273 557733 or e-mail joanneb@grosvenortraining.co.uk
Examples of outsource training partners:
