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Grosvenor Courses

Senior Management Training

CULTURE CHANGE PROGRAMME
DETERMINING CORPORATE STRATEGY
RESPONSIBILITIES OF A DIRECTOR
SENIOR MANAGERS/DIRECTORS PERSONAL EFFECTIVENESS

Management Training

BASIC MANAGEMENT SKILLS
BUSINESS PLANNING
CHANGE MANAGEMENT
COACHING SKILLS
CONTRACT NEGOTIATION & MANAGEMENT
COPING POSITIVELY WITH PRESSURE
COUNSELLING SKILLS
EFFECTIVE TIME MANAGEMENT
FOUNDATION PRESENTATION SKILLS
FROM MANAGEMENT TO LEADERSHIP
MANAGERS PERSONAL EFFECTIVENESS
NEGOTIATING & INFLUENCING SKILLS
PERFORMANCE MANAGEMENT
PROJECT MANAGEMENT
STRATEGIC THINKING
TEAM BUILDING

Supervisory Training

PEOPLE MANAGEMENT SKILLS FOR SUPERVISORS
TEAM LEADER/SUPERVISORY SKILLS

Customer Service Training

DEALING WITH DIFFICULT CUSTOMERS
PREMIER CUSTOMER CARE OVER THE TELEPHONE
TELEPHONE TECHNIQUES

Sales Training

ADVANCED SELLING SKILLS
ESSENTIAL SELLING SKILLS
PRESENTING SALES PROPOSALS
TELEPHONE SALES WORKSHOP
TIME MANAGEMENT FOR SALES STAFF
WRITING A PROPOSAL

Soft Skills Training

ADVANCED PRESENTATION SKILLS
BE ASSERTIVE
COMMUNICATION SKILLS WORKSHOP
CONDUCTING EFFECTIVE APPRAISALS
CONFLICT HANDLING WORKSHOP
COPING POSITIVELY WITH PRESSURE
EFFECTIVE ADMINISTRATOR SKILLS
INTERVIEWING SKILLS
MANAGING PERSONAL STRESS WORKSHOP
MANAGING STRESS IN OTHERS
MEETING SKILLS
MOTIVATION TECHNIQUES
PEOPLE HANDLING SKILLS WORKSHOP
PRE-RETIREMENT WORKSHOP
PROBLEM SOLVING & DECISION MAKING
RECRUITMENT INTERVIEWING
REPORT WRITING
UNDERSTANDING BEHAVIOUR
WRITTEN ENGLISH WORKSHOP

Finance Training

CREDIT CONTROL WORKSHOP
FINANCE FOR NON-FINANCIAL MANAGERS