Giving you the opportunity to see things as your customers do.

Mystery shopping gives you the edge making sure that the service you promise your customers is delivered, is relevant and is valued.  The feedback you receive is an invaluable resource for future training and development as it gives you the benchmark of where you are strongest and the areas of weakness that need addressed. Of course, it could also verify that the service you are offering is outstanding therefore giving you the opportunity to celebrate with all your staff on a job well done!

As part of our new look website – we are offering a mystery shopping experience to the value of £2,500. 

All you have to do to be in with a chance of winning this fabulous prize is to enter your details and tell us how you would benefit from winning this prize.

All entries must be received by Friday November 27th.  The winning entry will be notified by November 31st.  The Mystery Shopping experience must be claimed within 12 months of receiving confirmation of prize. 

Mystery shopping takes the mystery out of your performance and by letting us be your eyes and ears we can help you deliver brand quality assurance.

Grosvenor Training Services has delivered a wide range of mystery shopping surveys on behalf of many prestigious companies in the retail, hospitality, financial, travel and other service related industries to include American Express, Lombard, and Virgin. 

The Mystery Shopping Experience worth £2,500 will be tailored to meet the needs of the winning entry:

1.  Criteria for results – quality of greeting, service standards, knowledge, upkeep of facilities, following procedure etc.
2.  Size of search catchment – nationwide, local, number of venues etc
3. Method of Approach – over the phone, location visits, interviews with customers
4. Preferred Reporting method – on-line, visual presenters, graphic evidence, written reports, audio.

REMEMBER entry is FREE……
Closing date is November 27th 2009